EdCoach AI Support

Welcome to the EdCoach AI Support Page. We are dedicated to providing the assistance you need for technical inquiries, institutional configuration, and direct support tickets.

Direct Contact

Direct Contact

If you are experiencing a technical issue or have a billing question, reach out to our team directly:

Email Support:
info@edcoach.ai

Support Hours:
Monday – Friday, 8:00 AM – 6:00 PM PST

Target Response Time:
We respond to all critical technical inquiries within 4 business hours.

Microsoft Entra ID

Entra ID Failures

Issue:
You receive an error when trying to log into the EdCoach dashboard using your institutional Microsoft account.

Solution:
Ensure your Azure global or application administrator has approved the EdCoach AI enterprise application permissions within your Microsoft Entra tenant.

Submit Ticket

Submit a Ticket

Can't find what you need? Send an email to info@edcoach.ai with the following details:

  • Your Name & Title
  • School/District Name
  • Azure Subscription ID (if applicable)
  • Description of the Issue (including error codes or screenshots)